Privacy Policy - Family Solutions


Welcome to the Family Solutions’ website. Thank you for visiting us and for reviewing our website privacy policy and website disclaimer. We are committed to protecting your privacy.

Family Solutions respects the privacy of visitors to its website. We strongly believe that if electronic commerce and online activities are to flourish, consumers must be assured that information provided online is used responsibly and appropriately. To protect online privacy, Family Solutions has implemented the following policy.

About the Information We Collect
Most of the data and information we collect through our website is used only to help us achieve our mission. It is our policy to collect and store only personal information that our clients knowingly provide.

From Casual Website Visitors and General Users
We do not collect any personal information from users browsing our website. When you use the public areas of our website you are doing so anonymously. We do collect aggregate use information, such as the number of hits (visits) per page. We use aggregate data for internal and marketing purposes, but we don't collect any personally identifying information.

From Our Clients, Donors and Other Customers
If while visiting our website you make a donation, register for a training, submit a question, access documents, or request other information, you will be asked to provide certain information. In all cases this information is submitted voluntarily. In most cases, we ask clients to provide their name, title, organization name, address, telephone, and e-mail. If you're making a donation, you may be asked for credit card information in order to complete your purchase. Similar information may be submitted to us on a registration form.

Customer Lists
Our client list is not for sale. When you visit our website or become a client, your name and mailing information will not be sold to a commercial organization.

Credit Card Account Information
We utilize secure transaction methods when collecting credit card information over the Internet. Family Solutions does not disclose credit card account information provided by our website patrons. We submit the information to the appropriate clearinghouse in order to obtain payment.

How We Use Cookies
Cookies are small text files that are sent to your computer when you login to a website that allow us to identify you when you return to the site. If you do not choose to identify yourself when you visit our website, and are only browsing through the site, we gather certain information about the traffic to our website. We collect non-identifiable information about the computers viewing our pages: if the computer visited the Family Solutions’ website previously, what pages are viewed, how long the visit lasts. This information is gathered via a website statistical analysis, which uses first-party tracking cookies. This is used only by Family Solutions and only for the purposes of analytics of our website. No outside company or website has access to this statistical information. It contains no personal information and only tracks usage within the website. This information only provides summarized, statistical reports, and contains no individual, personally identifiable information.

We use a variety of security measures to protect against the loss, misuse or alteration of information including very restricted access via secure logins and advanced password requirements and we maintain both electronic and physical security measures for ongoing protection. On-line donations are protected by PayPal.  PayPal’s Privacy Policy can be found here.

Family Solutions does not knowingly contact or collect personal information from children under 13. Our site is not intended to solicit information from children. We comply with the Children's Online Privacy and Protection Act of 1998 (COPPA) to protect the privacy of children using the internet.

We may update our website privacy and security policy on occasion. Family Solutions encourages you to periodically review the policy to stay abreast of any changes in how we protect your privacy.

All materials posted on this site are subject to copyrights owned by Family Solutions or other individuals or entities. Any reproduction, retransmission, or republication of all or part of any document found on this site is expressly prohibited, unless Family Solutions or the copyright owner of the material has expressly granted its prior written consent to so reproduce, retransmit or republish the material. All other rights reserved.

The names, trademarks, service marks and logos of Family Solutions appearing on this site may not be used in any advertising or publicity, or otherwise to indicate the organization's sponsorship of or affiliation with any product or service, without the organization's prior express written permission.

Although this website features links to other sites, Family Solutions takes no responsibility for the content or information contained on those sites, as we do not exercise editorial or other control over these sites.

This website provides information and services in furtherance of Family Solutions’ mission. We make no representations about the suitability or accuracy of the information on this site for any purpose.

If you see any objectionable, inaccurate or improperly functioning content or features on this site, please contact the Executive Director at (530) 893-4245 or as soon as possible.

Family Solutions welcomes your comments or questions regarding our privacy practices. If you have any questions or concerns you may contact us by mail, phone, or email at:

Family Solutions
130 Yellowstone Drive, Suite 100
Chico, CA 95928
(530) 893-4254